Mike Smith Buick GMC INC.

Service was fine but they did not communicate when the work was done. Dropped off 11 am Thursday. Had not heard from them by 1:00 Friday, so I called & they said truck was done sometime Thursday. But had not called Thursday night or Friday morning to let me know. Cost me a few hours at work Friday running around to get truck picked up.

Salesman stopped answering my texts once he realized I wasn’t going to be financed. Finance Dept. sucked (credit score mid 600’s and $3k down they couldn’t help me & gave up on me?). Only thing they did right was refunding my deposit- but they still gave me a check for my refund when I had paid cash. Small dealership working on being like a big dealership- i.e., they suck.

I spoke with service around 2:45 PM on Monday and the woman said she was going to take a look at my car and give me a call back in a little bit. I didn’t hear from her and needed to figure out how I would get to work the next day (since there were no rentals available) and called back around 5. The receptionist took a message for me because no one for service was picking up. She also told me they were open until 7 and she would walk back to service and have someone call me. At 6, I still hadn’t received a phone call back so I called again and was told the service department was closed. The receptionist checked to see if my car was ready but it wasn’t. When I asked to speak to a manager she put me on hold and then said Joe Miranda the sales manager was refusing to pick up the phone because it was “not his problem.” I am disgusted by his lack of professionalism. I understand that is not his area, however, as a supervisor he should have taken the call and tried to assist me. I am also upset that no one gave me an update and I was left scrambling to figure out a ride situation for work the next day. I bought my terrain brand new and had to bring it in for the 3rd time for the same issue.

Andy made the experience pleasant and we were very comfortable in the deal that we settled on. However the truck at delivery was really filthy in the interior, I spent three hours on the interior just to make it presentable. Your people that clean your used vehicles needs to take pride in their job or move on to selling French fries.

My experience was very good at Mike Smith buick. My sales rep came to my home to show me the vehicle that i had wanted because mine had broken down. I loved the buick encore gx. Only concern is that my engine failed before 30k miles but you guys are replacing it and also provided me with a nice vehicle in the meantime so I appreciate that very much and feel I was well taken care of. Just hope my new engine lasts this time but things happen.